Status Transportation Canceled on AlExpress - what does

Buyers ordering goods on the site AliexpressAs a rule, they deal with the order status (the order is processed, the order is sent, completed, etc.). However, there are also tracking statuses that make it possible to understand what is happening with the package before it arrived at the delivery address. The status "Transportation is canceled" is one of the types of parcel tracking, information about which is contained in the product card.

The status of transportation is canceled on Aliexpress. Where to view information about tracking the parcel?

• To do this, go to your personal account on the site. Aliexpress And go to the "Orders" section.

• Select the product and go to the order card by clicking on the item "More details".
• Go to "Tracking Departure" and look at the section "Details".

It is here that contains information about tracking the goods. Next to each status is the date and time when it has been set to one or another value. Please note that the recipient's time zones and the country, where the status has changed, may not coincide. For this reason, it is not surprised if the order status may change several times in one day.

What does the status of transportation canceled to Ali Extress

The status "Transportation is canceled" or "Shipping Cancelled" suggests that the shipment of the ordered goods was not and the order was canceled. In other words, the parcel was not shipped.

The reasons for which tracking status is set to this value, several:

• The seller booked a specific track number, indicated it on the site and in the documentation, but the parcel went and went to the buyer. Until 2017 sellers with Aliexpress They could not give track numbers at all, but since the beginning of 2017, they must indicate it. However, not all sellers honestly fulfill their obligations and hurry with the filling of documents. Sending goods by the seller is arranged in such a way that as soon as he receives an order to work out, then after a while it communicates with the transport company, which will deliver goods to the country where the recipient lives. The system is assigned to the very track number, the seller receives it until the goods shipment. Thus, the track number from the transport company the seller has, and the shipment does not occur. This scheme uses fraudsters, hoping that the buyer will not track information about the product, and then will forget to open the dispute and the guaranteed time protection time will be released.

• Problems on the side of the supplier. In order to send the goods to the recipient, the seller interacts directly with the supplier who may have problems with sending or accepting goods for its part. This happens extremely rarely, but still, in this case, the seller itself is obliged to deal with all the difficulties. Otherwise, he must turn to another transport company.
• The goods do not comply with the requirements and regulations.. Some (especially inexperienced sellers) may incorrectly place the parcel and specify the incorrect information necessary for delivery. In this case, as a rule, the seller himself informs the recipient about the difficulties that arose and sends the order again.

What if tracking status is set to transportation canceled or Shipment Cancelled to Aliexpress?

Once you have found this status, you can go a few ways:

• Wait a parcel. The reasons for the appearance of such status are several. As we see, it can be in incorrect design and problems with suppliers. Accordingly, such status does not mean that the recipient will not receive its parcel. Perhaps the Seller will solve all the questions for his part and will send it.
• Contact the seller. This method can be used as an additional measure in solving a delivery problem. Immediately after you saw the status of "Transportation Canceled". Contact the seller and inform him about tracking status. At the same time, it is desirable to attach a screen to the conversation with detailed tracking information. After that, the seller will be able to contact the transport company, the supplier and other services and clarify, for what reason such status is established. The information received from the seller will allow you to understand, you need to immediately open the dispute or it is worth waiting until the parcel comes at the appointed address.
• Open Dispute Aliexpress. In this way, it is still better to use if you are convinced that you will not receive the parcel. How to open a dispute? To do this, go to the list of all orders and choose exactly the money for which you want to return. Go to the product and click on the "Open Spore" button, then specify all the necessary data for registration. In particular, check the item "Only Return Funds" and in the "Did you receive a parcel?" Mark the item "No". Then select the value in the "Cause" field. If you did not receive the goods, then specify the item "Problems with the delivery of goods". After that, confirm your actions and expect the seller's decision. As a rule, he offers its solution to the problem solving or agrees with your decision. If the seller ignores your appeal, then the time set by the time (as a rule, 3-5 days) the dispute is closed and the buyer's offer is accepted, that is, the money is returned to him at the expense.

If you found that the tracking status was set to the value of transportation canceled, then try to contact the seller, and specify for what reasons it happened. If the goods buyer never be delivered, he will always be able to return the money through the dispute.