Is there an aliexpress delivery guarantee

Aliexpress- This is one of the most famous shopping areas around the world. A wide range of products, free shipping, low price and convenient for shopping The site attracts the attention of millions of people around the world. By itself, the Internet Playground is not engaged in the sale of goods, it helps to interact buyers and sellers. The staff of this company, in turn, are obliged to ensure the smooth operation of the site and protect the interests of the other party. Sellers are interested in selling more goods at reasonable prices, and buyers want to be confident that they will receive a product that corresponds to the description in the time limit. Accordingly, buyers are wondering if they will be protected from unsuccessful transactions? Is there a guarantee of delivery on Aliexpressand what it happens? Let's try to deal with all questions in turn.

Is there a guarantee of delivery to Aliexpress?

Shipping guarantee is the protection of buyers from fraudulent or unforeseen situations. Since on the trading platform Aliexpress Many sellers realize their products, then fraudsters may be present among them. It is also worth considering the remoteness of the manufacturer and the seller from buyers. On the way, orders can be lost or coming at another address. Accordingly, the buyer needs the guarantees of delivery by the seller and the online store.

It helps him to be sure that he will receive the goods, and in case of problems, the money will be returned to him. Thus, not only the buyer, but also the seller, as well as the trading Internet playground itself, is interested in delivery guarantees. Is there a delivery guarantee for Aliexpress. Oh sure. From the very beginning of sales Aliexpress Protects buyers from unlawful and unforeseen situations. For this there are four types of guarantees, two of which apply to all categories of goods.

Warranty delivery to Aliexpress. How is the delivery with Aliexpress

Receiving an order for processing, seller with Aliexpress Chooses the postal company that delivers the goods to the boundaries of the country where the buyer lives. At the same time, the seller comes from the weight of the goods, its dimensions, the type of delivery, the preferences of the buyer, etc. As a rule, all goods with a small weight are supplied using China Post Airmail. After the product comes to the border of Russia, Russian Post is responsible for its delivery.
To track down the parcel, the buyer can use the site interface or special Internet services.

Where to view information on the guarantee of delivery to Aliexpress?

To see the guarantees provided by the Seller on AliexpressYou need to go to the product card. To do this, go to the home page of the site and select a specific product.

• After switching to the product page, the first tab called "Product Description" will automatically open.

• To see all the warranties, go to the "Seller's Guarantee" tab. There, the buyer will be able to familiarize himself with all the warranty obligations of the Seller and the details on them.

Delivery Guarantee for Aliexpress: Views

There are four types of guarantees on the site Aliexpress. Two of them are the main, and two are additional. The latter are named so because they apply only to some of the goods ordered on the site. The rest operate on all goods without exception. Consider more each of the types of guarantees.

Timely delivery - ALIEXPRESS WARRANTY

This type of guarantees refers to the basic and applies to all types and categories of goods sold on the site Aliexpress. What is meant under this guarantee? By installing it, each, without exception, the seller guarantees the buyer to deliver to certain fixed deadlines. Delivery time depends on the remote recipient from the manufacturer. There will have to wait for all our goods to buyers from Brazil. The maximum delivery time for them is 120 days. Buyers from Russia need to wait for 90 days maximum. The maximum delivery time for the remaining buyers is 60 days. Giving such a guarantee, the seller undertakes to return the full cost of the goods if it is not received. However, there are a number of conditions under which it is not obliged to return funds spent on the purchase. There are only four such conditions:

1. If the money for the goods was sent to the seller without contacting the payment system Aliexpress.
2. The buyer incorrectly indicated the address of the recipient. In this case, only the buyer is responsible for the funds spent, the seller is obliged to send the goods to the address specified by the buyer.
3. There were unforeseen situations for which the seller is not responsible. For example, there were problems at customs at the entrance to the country or some kind of catastrophe occurred, an accident, etc.

What if the goods did not come on time?

The sequence of your actions depends on whether you confirmed the receipt of the goods, and how much time has passed from that moment. Recall that confirmation of the receipt of the goods is performed for each product separately in its card or on the "Orders" tab in the Personal Office of the User.

If you have not yet confirmed the receipt of the goods, then boldly open the argument in the product card. To do this, go to the "Orders" tab, go to a specific product and click on the "Open Spore" button. Note that you can open the dispute only 10 days after sending the order and 15 days after it is closed. In the dispute card, indicate that the goods are not obtained on time. The submitted application will first be transferred to the seller, and if he agrees with the proposal, the funds will be returned to the client's account. If the seller and the buyer will not be able to negotiate, then the dispute interferes Aliexpress. In case the goods were not delivered on time, the buyer washes to be absolutely sure that the money would be returned to him.

If, by the buyer, there is already a confirmation of the receipt, then it can contact the seller directly. You can make it possible to send him a message.

Aliexpress authentication guarantee

This type of guarantees is optional, that is, it applies only to some products. As a rule, it is installed on computers, tablets, mobile phones, household appliances, accessories and jewelry. Such a warranty protects the buyer from the fake, and if the goods sent to it is, then the buyer returns all money spent and delivery.

If the buyer came fake, not the original product, then he can return all the means through the argument. In this case, you need to take into account the timing. If the parcel came to you in the stated time frame, and you have not yet confirmed the receipt of the goods, then open the dispute with the requirement to return the funds, and in the "Cause of the dispute" field, indicate that the goods are fake. The person will need to attach photos (video) and other evidence that the selected item is not the original. What if you got the goods and confirmed this in the order card and only then found that the goods are fake? If less than 15 days have passed since the closing of the order, you can also open a dispute. Please note that this can be done only once. Also, the buyer can contact himself directly to the seller itself with a request to return the money.

Returns of goods and payments for Aliexpress

This type of warranty applies to all goods without exception (that is, refers to the base form), however, some subtleties are installed individually. Having such a guarantee, every buyer will be able to abandon the goods received, if it does not comply with the declared description of it in the card on the site. Low quality goods are subject to refund. The buyer has the right to demand to compensate a part spent on the purchase of funds or to abandon the goods at all and return it to the warehouse.

In the card of each product there is a detailed information on this type of delivery. It is there that it is indicated which of the parties will pay for delivery in the event of a return of the goods. If the seller is responsible for it, then after receiving the parcel from the client, it is obliged to refund funds that were spent on delivery. Otherwise, the buyer independently pays for delivery. In the other case, before sending the goods, you need to notify the seller about your decision. Aliexpress It has the right to refuse to fulfill data of warranty obligations if the seller can prove that the goods complies with the description. For this reason, each buyer must be exactly sure that his order does not correspond to the declared description and if so, it must provide weighty arguments (photo, video).

What if the goods do not comply with the description?

If you have already confirmed the receipt of payment or the delivery time of the goods comes to an end, then you need to apply for a refund and submit evidence. If the order is already closed, then the buyer has only 15 calendar days to submit such an application.

Warranty Return to Aliexpress

On some categories of goods, sellers give an additional guarantee called "Return Guarantee". All sellers who have their own warehouse in the destination country provide it. She can take advantage of buyers who are satisfied with the quality of the goods, but do not want to buy it. In this case, the buyer is obliged to pay the cost of local delivery. Return are subject to goods that are in original, intact and closed packaging. Washing and use goods are also not refundable. Send a guarantee of return Buyers may not later than 15 her after closing delivery.

If the delivery time of the goods has not yet expired or passed no more than 15 days after closing the order, the buyer may apply for a refund. To do this, go to the list of all goods (Section "Orders" in the Personal Account), and then select the product and click on the "Open Spore" button.

In the form that opens, tick the check mark opposite the Return Guarantee item and send a dispute for consideration.

If you want to return the goods back, then do not open the package after receiving and save all accounts and the accessories attached to the product.

Delivery Guarantee is another mechanism to protect the interests of buyers. Thanks to him, every buyer can be sure that he will be able to return the money back, even if the goods with Aliexpress So it will not reach him.