Delivery time expires to Aliexpress - what to do?

Aliexpress - The largest marketplace on the Internet, which is very popular among residents of various countries of the world. Most of the users of this Chinese online store believe that its main advantage in the budget delivery of goods. Really, Aliexpressprovides a unique opportunity to buy different products at low prices with free shipping or delivery at a very low price. This boasts not every online store. But sometimes there are unpleasant situations when the delivery time promised by the seller expires, and the long-awaited notice is still not in the mailbox. What to do in such a situation? Options for your actions and consider in this article.

Delivery time expires to Aliexpress. Why package can linger

Situations where the time protection time expires, and the parcel is still on the way, quite often can meet Aliexpress. If this happened, you do not need to worry and panic. The most important rule that you must remember, buying goods on AliexpressThis is what always needs to be monitored. As long as your order is under this protection, you can easily open the dispute and complain about the seller.

But for what reasons can this delay in the goods may occur? This can happen for the following reasons:

• the parcel can go too long due to mail upload, due to holidays;
• the parcel can "go too long", because the unscrupulous seller simply did not send it to you;
• the parcel can delay not only by the fault of the seller. Perhaps he sent it in good faith, but during the transportation she was lost, confused, etc. And even though the guilt of the seller is not, Aliexpress undertakes to pay compensation and in such cases;
• if the parcel is still not, and the order protection time is already expired, it may be due to the fact that the seller unconsciously or deliberately indicated too short delivery time. Sellers on Aliexpress Can intentionally indicate too short delivery time in order to attract as many customers as possible. If you see in the product card that the seller guarantees you to deliver it for free for 14-18 days, then it is necessary to bypass this seller.

The average delivery time of goods on Aliexpress It ranges from 30 to 60 days, depending on what type of delivery will be implemented.

The parcel did not come, but the protection time expires to Aliexpress - what to do

The first and most important thing you need to do is calm down and not nervous. Nothing terrible happened, and you did not lose your money. The first actions that should be taken in this case is:

• if you still have not checked the location of the parcel using the track number, then check it out. This can be done like the site itself. Aliexpressand on the official service delivery service;

• it can happen that the parcel has long come to your post office, but the postman's notification for some reason did not bring;
• contact the seller and ask him about the causes of the delay of the parcel;
• if the response from the seller never came, and the delivery time is becoming less and less, then boldly open the dispute and require full compensation. In such situations Aliexpress Practically in 100% of cases returns money.

As a rule, after the opening of the dispute, even the most uncommunicative sellers come into contact. They can ask you to close the dispute and wait a little more, and then also a little more. Do not give in to lignor messages.

Delivery time expires to Aliexpress. How to extend the protection time

On Aliexpressthere are 2 options for renewing the order protection:

• sellers on Aliexpress have the ability to independently extend the protection time of the order. For example, he mistakenly installed too little delivery time, and it ends. Without your consent, it can extend this period for 10-15 days. In addition, this seller can do more than once;
• buyers can also extend the order protection time. It is worth using such an opportunity if your parcel is tracked, you know about its location and confident that the reason for the delay is the slow job of mail.

Earlier in the order card on Aliexpress A peculiar timer was installed, which counted the reverse time until the end of the order protection period.

Now there are no such counters. If you go to a page with a detailed order description, you can notice just an estimated delivery date. If it remains less and less time before this date, but there are no packages yet, you can either extend the protection time, or open the dispute. In order to extend the progress of the order, click on "Request Customer Protection". You will open a window where you need to enter the number of days to which you want to extend the protection. But keep in mind that the time protection time will not last automatically after filling this field. The seller must approve your application, and it will also need time.

This situation can happen when the seller prolongs the order protection several times, but no package is no more than 60 days. What to do in this case? Burly to open the dispute. As a rule, with delivery lasting for more than 60 days, Aliexpress unconditionally takes the side of the buyer and makes a full refund.

If the order protection has expired on Aliexpress, and the parcel did not come

It can happen that the buyer did not follow the deadlines for the expiration date of the order. According to the new rules Aliexpress, which entered into force on June 25, 2015, even after the expiration of the protection period, the buyer can open a dispute. But must pass no more than 15 days. So it is better to still periodically look into your personal account and follow all the terms.

Thus, if the delivery time of the goods expires, then either extend the order protection, or open the dispute. In the case of opening a dispute, you should not give in to the seller's persuasion to close it. This can be done only in the following situations:

• the parcel came, and the goods are in satisfactory condition;
• you came with the seller to the mutual decision to extend the protection time;
• if the seller agrees to complete compensation.

Good orders on Aliexpress!